vPBX

Euroweb’s’ Virtual PBX serviceworks just like a traditional PABX with the notable exception that the equipment that support the service is hosted in Euroweb’s data center In this caseyour voice terminals connect to the PABX over an internet access service with guaranteed bandwidth using Voice over IP (VoIP) technology.

The vPBX service covers the functions that are usually provided by a traditional PABX while adding some new features as follows:

  1. Full mobility

Customers that chose this service can communicate without restrictions regardless of their location. This feature can be especially helpful when you decide to physically relocate an entire office or you’re not at the office for a large period of time.

  1. Customization

vPBX services can be constantly adapted to the immediate needs of our customers. Standard customizations include adding or erasing extensions, modifying waiting lines, call forwarding, refreshof the IVR records etc.

  1. Simple ways of interacting

For registering internal extensions we have available 3 interconnection options: VoIP phones, analog gateways or VoIP software application for smartphones and PCs. Euroweb can also cover an end-to-end solution covering all the necessary equipment needed for running this service.

  1. Reduced costs

The main reason behind opting for a vBPX/hosted PBX service instead of deploying one on your premises is clearly related to costs. Aside from completely eliminating upfront costs associated to on premise equipment delivery you also benefit from a quick learning curve on how to actually use the service and end-to-end management for it. All packed in a non-disruptive OPEX only business model.

MAIN FEATURES OF vPBX SERVICE:

  1. Call Forward

Allows call forwarding to another internal extension or even a mobile phone.

  1. Call Pickup

Gives the possibility to answer a call addressed to another internal extension.

  1. Record Conversations

The conversations can be recorded automatically or based on user’s decision.

  1. Voicemail

The messages are recorded in the voicemail and they can be listened at a later time or can be sent on the beneficiary’s email address.

  1. Do Not Disturb

Do Not Disturb – Blocks the incoming calls for a certain period of time.

  1. Call Cascading

By activating this option the calls are redirected to another internal extension when are not answered in due time.

  1. Ring All

When calling an internal extension more phones can be set up to ring in the same time.

  1. Faxing

Offers support for sending faxes in T.38 mode pass-through.

  1. Fax 2 Mail

Allows the customer to receive on the email documents that have been sent through the classic fax service.

  1. Mail 2 Fax

The customer can send documents from an email address to any fax number from PSTN.

  1. Interactive Voice Response (IVR)

Interactive service through which the caller is given a guide with the available option for continuing the call.

  1. Call Queues

The calls are processed over and assigned to a specific department through a pre-defined algorithm.

  1. Call Queue Reports and Statistics

Provides complex reports based on call history which include performance indicators, the activity level for a specific internal number, associated costs etc.